November Special: Get $20 off any order with code: BITARK2025
How can we help you?
Need help with something? Here are our most frequently asked questions
Register and Login
Please check your inbox and spam after clicking “Get Verification Code”. If you still haven’t received it, you can send the e-mail address to us (info@bitarkminer.com) and we will check the specific situation with the technician.
Please send us the e-mail address for registration. Our technician will help you reset the password.
Order and Processing
You can place an order directly on our website by adding the items to your shopping cart, submitting your order, making payment with cryptocurrency(USDT, Bitcoin, Ethereum, Litecoin etc.), and confirming your order. Alternatively, you can contact our online customer service for assistance in paying in other ways (Bank transfer, Alipay, West Union, etc.).
We regularly offer holiday and special discounts. To stay updated, you can follow our website or join our Telegram group. We recommend joining our Telegram group as exclusive offers and discounts are often announced there first.
For bulk orders, we also provide wholesale pricing. To receive the latest discount notifications, please email us at info@bitarkminer.com.
Yes, we offer self-pickup services. Most mining equipment can be collected at our Hong Kong warehouse or delivered to your freight forwarder’s address.
For liquid cooling equipment, select models are available for pickup in Dubai, the US, and Spain.
Yes, we welcome customers from around the world to visit our warehouses. If an in-person visit isn’t convenient for you, we can arrange an online video conference instead.
You will receive regular updates about your order details via your registered email address. If you cannot access the registered email, you may track your order status through the “My Account” section on our website. Should you encounter difficulties with both methods, please feel free to contact us directly for assistance.
Yes, the price of miners is subject to market conditions and may fluctuate. However, we will try our best to provide customers with the best price and service.
Yes, we can fill in the declared amount according to your request, but please note that there is a certain risk of low declaration which will be borne by you. Paying taxes according to law is the responsibility and obligation of every citizen.
Payment & Refund
If you would like to place an order via our official website, you can choose to pay with cryptocurrency, including USDT, Bitcoin, Ethereum, Kaspa, Litecoin, etc., or via bank transfer.
If you prefer other payment methods, please contact us to receive our offline wallet address.
For in-stock miners, full payment is required. For pre-orders, certain models support a 50% partial payment to lock the order, with the balance due before shipment.
For bulk orders, please contact our sales team to explore additional payment options.
All items are non-refundable and orders not cancellable. Please understand, this is an industry standard.
*Except in the increase in mining machine prices due to the fluctuation of prices or in the case of out of stock.
Yes, you can! Just make sure to:
Pay using only our official collection accounts: A. BTC (Bitcoin)
Starting with “bc1qkk0neg” and ending with “l6y5ea3hca”
B. USDT / USDC
TRC20 Network: Starting with “TNSxKwSsHA” and ending with “hh6PvHgV6g”
ERC20 / BEP20 Network: Starting with “0x456aaC13d” and ending with “a44074a9cF”
C. Bank Account (USD): Hong Kong BitArk International Trading Co., Limited
Yes, you can. If you’re paying via bank transfer, just inform your bank of the amount you want to send in US$, and they will convert it from your local currency based on the current exchange rate. This way, you can pay in your local currency without any concerns.
No, you are not required to use a specific wallet or exchange. You can make cryptocurrency payments through any wallet or exchange that supports the transfer to our wallet.
Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:
- 2 hours (payment through Crypto Currency)
- 1 days from the order booking date (payment through bank transfer).
However, we don’t want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.
A Simple Guide to Customs Clearance
Virtual Currency Restrictions: If your country/region prohibits products related to virtual currencies, please inform us in advance. We can modify the product name to help ensure smooth customs clearance.
Declared Price: If you have any special requests regarding the declared price, please notify us in a timely manner.
Customs Clearance: When the logistics tracking shows “customs clearance” status, please promptly contact your chosen shipping company. Ensure you provide the correct recipient information and pay any applicable customs duties to facilitate a quick clearance process. Apexto Mining is not responsible for customs clearance handled by the shipping company.
Important Notice: Bitark Miner is not responsible for any storage or additional freight charges incurred due to delays in customs clearance.
Most importers and exporters will have a freight forwarder or customs broker that pays customs charges on their behalf, saving them the trouble of paying it themselves. If the importer manages their own shipments, they’ll typically be sent an invoice detailing the charges once the goods arrive in the country. These will need to be paid before the goods are released for onward transport.
In certain circumstances, the importer won’t be liable for the payment of import charges. It will depend which incoterms (International Commercial Terms) has been agreed between the importer and supplier (exporter).
Customs clearance is typically completed in minutes or hours, but it can extend to days or weeks if there are missing documentation or if the goods needs to be inspected. In such cases the goods will be held until the necessary documentation has been provided or customs agents have completed their checks.
The amount of documentation required for customs clearance will vary by country, but the following documents are required in the majority of countries:
* Export Documentation
* Purchase order from the buyer
* Sales invoice
* Packing list
* Bill of lading or air waybill
* Certificate of origin
Any other documentation as required by the buyer, or as outlined in a letter of credit from a financial institution
* Import Documentation
* Purchase order
* Sales invoice from supplier
* Bill of lading or air waybill
* Packing list
* Certificate of origin
* All other documentation as required by the buyer or the terms of a letter of credit
If you have any problem during customs clearance, contact us and we will assit you.
Shipping & Warranty
Manufacturers provide a 6-12 month warranty on all new machines. The specific warranty terms are determined according to the policy of each manufacturer. However, there is no warranty or after-sales service for used or refurbished machines. We will send test videos and photos of the inner packaging of the parcel to you, ensuring that there are no problems with the machine before shipment.
The Bitark Miner Service Center is staffed by experienced experts who are familiar with all models of ASIC miners on the market. If necessary, they are ready to provide you with professional help and repair your mining equipment. If the problem cannot be resolved remotely, we will provide you with instructions on how to send the device to our center for repair.
Machines in stock will be dispatched within 3-7 business days. If there are special circumstances, we will contact you to discuss the solution.
The shipping date of futures will be determined according to information from the manufacturer. And we will mark the expected delivery time on the product page for reference.We will arrange the shipment as soon as we receive the machines.
In stock: The status explains that we have the particular miner available for immediate shipping from our warehouse.
Month Batch (Eg. October Batch): As you are browsing through our products, you might notice the status “Month Batch” which means that it is open for pre-order and will be shipped in the specified batch to the client.
Although there is no warranty or after-sales service for used machines, we will send test videos and photos of the inner packaging of the parcel to you, ensuring that there is no problem with the machine before shipment.
Generally, it takes 5-10 business days to arrive after shipment. DDP will take about 15 business days. However, if there are any issues during customs clearance, there may be some delays. If the receiver has experience with importing goods or customs clearance, it can help facilitate the process.
If there is an abnormality in the logistics process, please contact our sales representative or consult the logistics company for verification.
General FAQs
You’ll receive a confirmation email with all order details. Registered users can also check their order status in the ‘My Account’ section. Guests can follow email updates or contact our team for confirmation.
We help you with alterations to the customer’s shipping details. However, if the product has been shipped, we will be unable to make the necessary alterations.
There are 3 basic types of Crypto Miners categorized by the hardware used for the mining. There are many acronyms used in the business so when starting out, things can be a bit confusing.
GPU Mining – Video Card or Graphic-Based Mining System
CPU Mining – Computer or Processor-Based Mining System
ASIC Mining – Application-Specific Integrated Circuit – Specialized hardware equipment built with the intended purpose to mine cryptocurrencies
At Bitark Miner, we supply ASIC Mining equipment. Whether you want to mine Bitcoin (BTC), Ethereum (ETH), Kadena (KDA), Dogecoin (DOGE), Litecoin (LTC), Nervos (CKB), DashCoin (DASH), StarCoins (STC), or one of the other varieties of digital currencies, an ASIC Miner is the most effective method to mine crypto.
In general, each ASIC miner is constructed to mine a particular cryptocurrency. For example, a Bitcoin Miner can only mine Bitcoin. You can see a comparison of Mining Rigs and the cryptocurrency it is designed for on Bitark Miner Profitability page. Because equipment is specialized, we have organized our Miners into the following categories.
- BTC Miners – Bitcoin Miners
- KAS Miners – Kaspa Miners
- LTC & DOGE Miners – Litecoin and Dogecoin Miners
- Other Altcoin Miners – Kadena, Dashcoin, StarCoin, Nervos Miners
Further, there are different manufacturers for ASIC Miners. Bitark Miner carries the leading brands including:
- Bitmain Antminer
- Goldshell
- Iceriver
- Jasminer
- MicroBT Whatsminer
Bitark Miner has direct relationships with manufacturers. If you don’t see the mining rig or parts you are looking for, please contact us to see if we can get it for you. At Bitark Miner, we don’t have any buying minimums. Our volume contracts allows us to offer the best price possible.
Yes, this is known as “multi-mining” or “dual-mining,” but it depends on the hardware and mining software used.
Risks include high initial investments, fluctuating crypto prices, and increasing mining difficulties, which can affect profitability.
Not necessarily; you can start mining crypto with fundamental knowledge.
The setup of the miner is straightforward and allows plug and play solution for users to get up and running without technical difficulties.
Simply track the IP of the miner with an advanced IP scanner desktop app. After getting the miner’s IP, you need to open their dashboard. After opening the dashboard, you need to set up a pool stratum link and your wallet address to start the mining. For any further information specifically about this product, please get in touch with our technical representative.
All you need is a laptop or computer with internet access, and you can begin mining, allowing you to monitor your performance from anywhere!
To find your mining machine IP:
Download and install an IP scanner app on your computer.
If you need help setting up a mining pool or crypto wallet, we’re here to help. We provide easy-to-understand guidance and support, even if you don’t have any previous experience. Your mining income is transferred directly to your pool and then to your wallet, which only you have access to.